Your AI Agent needs to know when and how to call. The Call Configurations allow you to set these rules.

Steps to Configure Calling Rules:

1. On the Agents page, within the “New Campaign” card, click the “Settings” icon (gear icon) next to the “Start” button.
2. The “Call Configurations” modal will open.
3. Set Calling Hours: Define the start and end times for your AI Agent to make calls (in your local time).
4. Select Calling Days: Choose which days of the week your AI Agent should operate.
5. Retry Rules:
   • Attempts: Set the maximum number of times the AI Agent should retry a non-answered call.
   • Delay: Specify the time delay between retry attempts (e.g., 3 hours).
6. Click “Save Configuration” to apply your changes.

Importance of Configuration: These settings ensure your AI Agent operates within appropriate hours and adheres to your desired contact frequency, respecting local regulations and best practices.